Refund policy

Returns and Exchanges

This policy outlines the conditions under which returns and refunds are accepted for products purchased through ToppedToys.com.

---

1. Intimate Products & Hygiene Policy

Due to the intimate nature and hygiene requirements of our products, Topped Toys maintains a strict policy:

• No returns or exchanges are accepted for any product where the sealed, tamper-evident outer packaging or wrapping has been opened, damaged, or removed.

• We can only accept returns on items that are verifiably unused, unopened, and in the exact condition you received them, including all original packaging, seals, and accessories.

• If a returned item arrives and the hygiene seal/packaging is compromised, the return will be rejected, and the item will be sent back to the customer at their expense.

2. Eligibility for Returns (Damaged/Defective or Unopened)

You are eligible for a return/refund under the following conditions:

 

---

 

Important Note on Cosmetic Imperfections:

Topped Toys does not consider minor cosmetic imperfections that do not affect the functionality or safety of the product as "defective." This includes, but is not limited to:

• Minor Chipping: Small chips at the edges of the base or VacULock hole that may appear over time.

• Minor color inconsistencies or variations in texture.

A product will only be deemed defective if the damage significantly compromises the integrity, safety, or core function of the toy.

 

---

 

Time Limit: All eligible returns must be initiated by submitting a return HERE within 30 days of the delivery date.

 

---

 

3. Return Shipping & Warehouse Locations

To ensure a smooth customs and logistics process, all returns must be sent to the correct regional warehouse based on the original shipping destination. If a customs declaration is required you must classify the shipment correctly as “Returned Merchandise” to avoid duties.

Important Note: The customer is responsible for ensuring the returned item is packaged securely and that a trackable shipping method is used. Topped Toys is not responsible for lost or damaged returns.

 

---

 

4. Refunds Process

• Once your return is received and inspected (typically within 5-7 business days of receipt), we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

• Original shipping costs are non-refundable, except in cases where the return is due to our error (Damaged, Defective, or Incorrect item).

 

---

 

5. Protecting Against Abuse (Our Right to Refuse)

To protect Topped Toys and our customers, we reserve the right to refuse a refund or return in the following situations:

• Non-compliance with the Hygiene Policy (Section 1).

• Evidence of abuse of the policy, such as excessive or fraudulent return activity.

• Items returned without prior authorization from our support team.

• Items received damaged due to poor return packaging by the customer.

If the item is returned after the 30-day window without prior agreement.

---

 

Seconds and Discounted Items

Topped Toys does occasionally sell seconds or items that are perfectly functional but may have cosmetic defects. These items are offered at a discounted price and are sold as is. Only regular priced items may be exchanged, unfortunately discounted items cannot be exchanged.